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The Kite Surf Company

+44 (0) 2380 172 186
sales@kitesurfco.co.uk

Delivery

Up to 50% Off All Cabrinha 2018  in our 'Sale'

Kitesurf Co No.1 for Kitesurfing

Customer service is key to our success at the Kitesurf Co. However, offering the very best advice and products means very little unless we can actually deliver for our customers. To achieve this we work with selected couriers who share our passion for timely customer service, keeping you informed every step of the way.

Please select your region of delivery below to learn more about our service and how we will ship your order.

Delivery to England, Scotland and Wales (excluding Highlands and Islands)

Delivery to Scottish Highlands and Islands (Channel Isles, Isle of Man, Isle of Wight, Northern Ireland, Republic of Ireland, Scottish Islands & Scilly Isles)

Delivery to Europe

Delivery to the Rest of the World

Kitesurf Co No.1 for Kitesurfing

Delivery to England, Scotland and Wales (excluding Highlands and Islands)

What are the delivery charges?

Orders under £100 are - £3.95

Orders £100 or over are – Free of charge incuding free next day delivery on most items

When will my order be dispatched?

Orders placed Monday - Friday before 1400 hrs are dispatched the same day

Orders placed Monday - Friday after 1400 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

Should your requirements differ from the above please call us on 07469 850628 to discuss your needs.

If there any issues with your order, you will be contacted promptly by a member of the Kitesurf Co team.

How long will my order take to arrive?

We carry large volumes of stock and are therefore able to offer extremely quick delivery. Most orders received before 1400 hrs are offered on a next day delivery service. If not next day, your item will take no more than 3 days to arrive although we will always aim for quicker. If you have any questions about the service your order is on then place contact us customerservice@kitesurfco.co.uk

Can I have my order delivered on a Saturday?

Yes, although Saturday delivery is likely to incur a small additional charge. Should you have any questions please contact us directly to discuss your requirements.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing, dry bags etc are usually sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kiteboards, kites etc are sent via our dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch the Kitesurf Co pass your delivery details, mobile number and email address to the courier. The selected courier will then contact you with a notice of delivery. If it is Interlink Express you will be contacted with a day along with an hour’s window of delivery.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at customerservices@kitesurfco.co.uk

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

The Kitesurf Co reserve the right to amend orders placed with incorrect delivery options without notice. The Kitesurf Co reserves the right to refuse any order and will advise the potential purchaser in reasonable time. The Kitesurf Co does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless the Kitesurf Co is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Kitesurf Co No.1 for Kitesurfing

Delivery to Scottish Highlands and Islands (Channel Isles, Isle of Man, Isle of Wight, Northern Ireland, Republic of Ireland, Scottish Islands & Scilly Isles)

What are the delivery charges?

Orders under £100 are - £7.95

Orders £100 or over are – Free of charge

I live in the Channel Isles (outside the EU), can I purchase ex VAT?

Yes, we are pleased to offer an export service for customers outside of the EU from our store in Southampton, England. Please contact us via export@kitesurfco.co.uk or on 0044 7469 850628 to discuss your requirements.

When will my order be dispatched?

Orders placed Monday - Friday before 1400 hrs are dispatched the same day

Orders placed Monday - Friday after 1400 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of the Kitesurf Co team.

How long will my order take to arrive?

All orders destined to the Scottish Highlands and Islands are sent on at least a two day delivery service, although we will always for this as a minimum.

If for some reason this delivery service is not available you will be contacted by one of the Kitesurf Co team.

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  The Kitesurf Co is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if the Kitesurf Co sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to the Kitesurf Co minus the total shipping and returns costs.

Can I have my order delivered on a Saturday?

Yes, this is possible. However it is likely to incur additional charges. Please contact us directly to discuss your requirements.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing are usual sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kites, kiteboards etc are sent via a dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch the Kitesurf Co pass your delivery details, mobile number and email address to the courier who then contacts you with a notice of delivery. If it is Interlink Express you will be contacted with an hour’s window of delivery.

Please be aware that all deliveries from the Kitesurf Co require a signature at the time of their arrival.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at customerservices@kitesurfco.co.uk

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

The Kitesurf Co reserve the right to amend orders placed with incorrect delivery options without notice. The Kitesurf Co reserves the right to refuse any order and will advise the potential purchaser in reasonable time. The Kitesurf Co does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless the Kitesurf Co is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Kitesurf Co No.1 for Kitesurfing

Delivery to Europe

What are the delivery charges?

Orders under £150 are - £9.95

Orders £150 or over are – Free of charge

Bosnia, Iceland, Serbia and Switzland require a surcharge of £32 to cover Custom Clearance Charges.

When will my order be dispatched?

Orders placed Monday - Friday before 1400 hrs are dispatched the same day

Orders placed Monday - Friday after 1400 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of the Kitesurf Co team.

How long will my order take to arrive?

Deliveries to the EU are sent via a road freight service. Depending on your specified country for delivery this can take between 2 - 6 days. A full list is below.

Country                                  Transit Time

Austria                                   3 Days

Belgium                                 2 Days

Bosnia (£32 surcharge)          5 Days

Bulgaria                                 7 Days

Croatia                                   6 Days

Czech Republic                     4 Days

Denmark                                3 Days

Estonia                                   4 Days

Finland                                   5 Days

France                                     3 Days

Germany                                 3 Days

Greece                                    7 Days

Hungary                                  5 Days

Iceland (£32 surcharge)          5 Days

Italy                                        4 Days

Latvia                                     5 Days

Lithuania                                5 Days

Luxembourg                          2 Days

Netherlands                           2 Days

Poland                                    5 Days

Portugal                                 5 Days

Romania                                 5 Days

Serbia (£32 surcharge)         5 Days

Slovakia                                 4 Days

Slovenia                                 5 Days

Spain                                      4 Days

Sweden                                  5 Days

Switzland (£32 surcharge)    3 Days

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  The Kitesurf Co is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if the Kitesurf Co sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to the Kitesurf Co minus the total shipping and returns costs.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing are usual sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kites, kiteboards are sent via a dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch the Kitesurf Co pass your delivery details, mobile number and email address to the courier who then contacts you with a notice of delivery. If it is Interlink Express you will be contacted with an hour’s window of delivery.

Please be aware that all deliveries from the Kitesurf Co require a signature at the time of their arrival.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at customerservices@kitesurfco.co.uk

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

The Kitesurf Co reserve the right to amend orders placed with incorrect delivery options without notice. The Kitesurf Co reserves the right to refuse any order and will advise the potential purchaser in reasonable time. The Kitesurf Co does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless the Kitesurf Co is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Kitesurf Co No.1 for Kitesurfing

REST OF THE WORLD

Unfortunately at this time due to prohibitive shipping costs and in some cases our couriers refusal to deliver to countries such as Russia and Brazil, we are unable to offer delivery outside of the UK and Europe.

However, if you find an item you would like to purchase and are prepared to arrange collection, we are happy ro work with you to make this as smooth as possible. Please contact us directly at export@kitesurfco.co.uk or on +442380 172186.